Issues with MySIT login

If you face any issues with login, the first step is to check if you can access your account through a private window on your internet browser.

Note: Having work account and SIT account on same browser tends to conflict with Blackboard. Hence using an alternate browser is advised.

Below are instructions on how to open private/incognito browser window.

If you can’t access your account in a private window reset your password and try again. You can reset your password by going to https://reset.sit.ac.nz.

If account login is successful using a private window, then the next step is to clear your internet browser’s cookies & cache data. Steps below.

Chrome: https://support.google.com/accounts/answer/32050?hl=en
Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Delete%20all%20cookies,-In%20Edge%2C%20select&text=Select%20Settings%20%3E%20Privacy%2C%20search%2C,and%20then%20select%20Clear%20now.
Safari: https://support.apple.com/en-nz/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Once you have cleared the browsers cookies and cache data try logging in again.

If you continue to have issues please contact the helpdesk on 0800 748 435 or by emailing helpdesk@sit.ac.nz.